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Customer Support and FAQ

How do I get in touch with customer service/tech support?
How do I place an order if I am in the United States?
How do I place an order if I am in another country?
Is the product in stock? How soon will I get it?
Do you really send free salsa with every order?

How do I get in touch with customer service/tech support?

You can contact us by:
Phone: 800-520-3011 or 781-639-5092
Fax: 978-594-8052
Customer Service Email: service@usbio.net
Tech Support Email: tech@usbio.net

Monday-Friday 9:00am - 5:00pm est

How do I place an order if I am in the United States?

US customers can place orders online, by phone, or fax.

To order online, login or register on our homepage. Once you are logged in, you can go directly to your shopping cart, or you can search our site for the products you need.

You can use a credit card (Mastercard and VISA only) or Purchase Order number (for established accounts) to place the order on our secure server.

How do I place an order if I am in another country?

Outside of the US, you need to contact your countries distributor.
We have distributors all over the world but if you cannot find your country listed, please contact service@usbio.net for assistance.

Is the product in stock? How soon will I get it?

In-stock availability varies from product to product. Most in-stock products will ship within 24 hours of receipt of your order. Products not in stock generally ship within 3 - 5 business days. If there is any further delay, your customer service representative will contact you with the estimated time of delivery. Certain made-to-order products will take additional time. Products requiring ice are not shipped on Thursdays or Fridays, due to receiving logistics.

Call or email for specific products.
Telephone: 800-520-3011 or 781-639-5092
Email: service@usbio.net

 

Do you really send FREE salsa with every order?

Yes we do! Find out why!

Every order recieves a FREE jar of salsa upon request during the checkout process. If ordering by phone make sure to mention it to your customer service rep!

Current salsa flavors:

Original
Sweet N' Sassy
Peach
Cranberry
Jamaican Jerk
Habanero Lime
X-Chipotle
XXX-Chipotle
X-Rated
XXX-Rated